1. Withdrawal of Subscription (Payment Cancellation) Policy
General Principle
Paid content purchased directly may be withdrawn (canceled) within 7 days from the date of purchase, only if the content has not been used.
Definition of “Use”
For purchased items, the point at which the item is claimed from the in-game mailbox shall be deemed as “use” of the content.
Cases Where Withdrawal is Restricted
Products for which the effect is applied immediately upon purchase or becomes effective upon receipt
Package products where part of the contents has been received or used, resulting in a loss of value
Capsule (probability-based) items where the act of opening itself determines the value of the product
Products such as Special Passes where benefits (e.g., enhancement discounts) are applied immediately upon purchase
(However, if such benefits have not been used within 7 days, refund may be possible after recovery of the content)
Procedure
Requests must be submitted through the in-game customer support center.
Upon confirmation of content recovery, the payment cancellation process will be completed within 3 business days.
2. Minor Payment Cancellation Policy
General Principle
If a minor makes a payment without the consent of a legal guardian, the minor or the legal guardian may request cancellation of the payment.
However, the content must not have been used.
Cases Where Cancellation is Restricted
Where the minor made the payment within the scope of property permitted by the legal guardian
Where the minor used deception (e.g., impersonating an adult) such that the Company could not recognize the user as a minor
Where the legal guardian neglected the device or account, or consent is deemed to have been given
Review Criteria
Determination will be made comprehensively based on factors such as the device used for payment, the payment method holder, and account information.
The Company may request submission of supporting documents for verification.
Important Notice
Cancellation of payments made by minors is limited to one time per account, and is subject to strict review.
Please note that responsibility for repeated payment management lies with the legal guardian.
3. App Store (Apple) Refund Policy
Apple App Store
In accordance with Apple’s policies, developers are unable to directly process payment cancellations.
Refund requests must be submitted directly through Apple’s support page.
Self-Reporting Obligation
If a refund is received through the App Store, the user must submit a request for recovery of in-game goods by attaching the refund receipt via the in-game customer support center or email (Privacy@rhaon.co.kr).
Use of goods that have not been recovered after a refund shall be considered a violation of operational policy (abuse).
Request a refund for apps or content purchased from Apple:
https://support.apple.com/ko-kr/HT204084
Block in-app purchases on the App Store:
https://support.apple.com/ko-kr/HT204396
4. Policy on Fraudulent Refunds and Forced Refund Sanctions
Abuse Sanctions
If a user directly obtains a refund through the App Store without going through the Company and unfairly retains in-game goods, the following measures shall be taken:
First Detection
Regardless of the refund amount or number of transactions, the account may be restricted.
The restriction will be lifted only after re-purchasing the equivalent amount of the refunded payment.
Malicious Abuse
In cases involving refund agencies or intentional and repeated forced refunds, the account may be permanently suspended without prior notice.
Legal Action
In cases of organized fraudulent refund activities through agencies or similar means, criminal charges (e.g., obstruction of business, fraud) and civil lawsuits for damages may be pursued simultaneously.
In such cases, settlement is not permitted.