Terms of Service

 A. GENERAL

This End User Software License Agreement (the "License Agreement" or the "Agreement") is a legal agreement between you (either an individual or an entity) and Monoverse USA ("Company") and its suppliers and licensors (collectively the "Provider") governing your use of any application, and updates and upgrades that replace or supplement the application in any respect and which are not distributed with a separate license (collectively the "Service"). By installing or using the Service, you understand, and agree to be bound by the terms of: (1) this License Agreement, (2) Monoverse USA Privacy Policy. IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE AGREEMENT, PLEASE DO NOT INSTALL THE APPLICATION. YOU AGREE THAT BY USING THE APPLICATION YOU UNDERSTAND, AND ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. THE PROVIDER USE OF PERSONAL INFORMATION YOU PROVIDE TO THE PROVIDER AND USAGE DATA IS GOVERNED BY THE COMPANY PRIVACY POLICY AT: Privacy Policy

 

B. GRANT OF LICENSE

The Provider grants to you a non-exclusive license to download and use the Service and any related documentation (the "Documentation") subject to the terms and conditions of this Agreement, including but not limited to the following terms:

1. You may not: 
2. Allow other individuals to use the Service except under the terms listed above
3. Copy the Service or Documentation (except for back-up or archival purposes); 
4. Modify, translate, reverse engineer, decompile, disassemble (except to the extent that this restriction is expressly prohibited by law) or create derivative works based upon the Service or Documentation; 
5. Remove any proprietary notices or labels on the Service or Documentation; 
6. lease, transfer, assign or otherwise transfer rights to the Service or Documentation. Violation of any acts described in this Section B(1) shall immediately terminate your license to the Service.
7. You may only use the Service and Documentation in a manner that complies with all applicable laws in the jurisdictions in which you use the Service and Documentation, including, but not limited to, applicable restrictions concerning copyright and other intellectual property rights.
8. You shall only use the Service for your non-commercial, private use. You are strictly prohibited from using the Service (including portion of the Service) in any way to provide any commercial service. Copies of content files, including, but not limited to any portion of the online games serviced by the Provider, which are downloaded, installed, converted or copied using the Service, and that are protected by the appropriate, and applicable intellectual property laws, including but not limited to, patent laws, copyright laws, trademark laws, trade secrets, or any other related laws of any jurisdictions and countries, are for your own personal use only and may not be distributed to third parties.
9. You may not use the Service to, or in an attempt to, or in conjunction with, any program, device, or service designed to circumvent technological measures employed to access to, or to gain the rights in, a content file or any other work protected by the copyright laws of any jurisdiction.

C. THIRD PARTY ADVERTISEMENTS

Company may provide links on the Service to web sites operated by third party or vendors who may invite you to participate in a promotional offer in return for receiving an optional component of the Service and/or upgrades (such as in-game currency). You are responsible for any charges or obligations you incur in your dealings with these third parties are your responsibility. Company makes no representation or warranty regarding any content, goods and/or services provided by any third party even if linked to from our Service, and will not be liable for any claim relating to any third party content, goods and/or services. Those sites are not under the control of Company and may collect data or solicit personal information from you. Company is not responsible for their content, business practices or privacy policies, or for the collection, use or disclosure of any information those sites may collect. Further, the inclusion of any link does not imply endorsement by Company of these linked sites.

 

1. Updates to the Site and Service; Maintenance

You acknowledge and agree that Company may update the Service with or without notifying You. Company may require that You accept updates to the Service and You may also need to update third party software from time to time in order to receive the Service. Company conducts maintenance work on its system from time to time. A portion, or sometimes all, of the features of the Service will not be available during maintenance periods. All problems encountered during the use of the Service, including those with regard to Your Account, can be reported to Company when the problem is encountered by emailing us at game.help@monoverse.io.

      2. CONSENT TO USE OF DATA

To facilitate product support and other services to you, you agree that Company may collect, use, store and transmit non-personally identifiable technical and related information that identifies your mobile device(including mobile unique device ID(If applicable)), IP Address, operating system, application software and peripheral hardware. In addition, Company may collect and store non-personally identifiable game play and Service usage statistics. All data is collected, used, stored and transmitted in accordance with Company Privacy Policy. To the extent that anything in this section conflicts with the terms of Company’s Privacy Policy, the terms of the Privacy Policy shall control.

      3. INTELLECTUAL PROPERTY

Title, ownership, rights, and intellectual property rights in and to the Service and Documentation shall remain in the Provider and/or its suppliers. The Service is protected by the copyright laws, trademark laws, patent laws, and any other applicable intellectual property laws of the Republic of Korea and applicable international treaties. You understand that although you may "buy", "purchase" or "earn" virtual currency, including, but not limited to, virtual cash, tokens, or points, for the purpose of using the Service; or virtual in-game items (together with virtual currency, "Virtual Items"). You shall have no ownership in the Virtual Items. You acknowledge and agree that such Virtual Items are accumulated as part of your Account and therefore you shall have no ownership or other property interest in any of Virtual Items. You further acknowledge and agree that Company has the right, but has no obligation, to delete, alter, move, remove, or transfer any and all contents of the Service (including Virtual Currency, game raking), in whole or in part, at any time and for any reason, with or without notice to you, and with no liability of any kind to you. Company shall not refund any Virtual Currency caused by Internet Connection or failure to access the Internet. Company prohibits and does not recognize any purported transfers of Virtual Items effectuated outside of the Service, or the purported sale, gift or trade in the "real world" of anything that appears or originates in the Service, unless otherwise expressly authorized by Company in writing. Accordingly you agree not to sublicense, trade, sell or attempt to sell in-game Virtual Items for "real" money, or exchange Virtual Items for value of any kind outside of a game, without Company’s written permission. Any such transfer or attempted transfer is prohibited and void, and will subject your Account to termination.

 D. PAYMENT

When you purchase a license to use in-game virtual currency or virtual items from another party where your purchase is processed, including, but not limited to, Apple (for purchases on iOS devices) or Google (for purchases on Android devices), Company only receives your records of transactions. Please note that purchases through a third-party payment process may also be subject to third party’s policies and Company is not a party to the purchases.

 E. ACCESS

You must also provide all equipment and software necessary to connect to the Service, including, but not limited to, a mobile device that is suitable to connect with and use the Service. You are solely responsible for your use thereof and any damages to your mobile phone or mobile device or computer system, any loss of data, and any other damage or harm of any kind that may result therefrom. Company is not responsible for any problems or technical malfunction of any mobile phone or mobile device, telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any e-mail or players due to technical problems or traffic congestion on the internet or on any of the service or combination thereof, including any injury or damage to users or to any person’s mobile phone or mobile device or computer related to or resulting from participation or downloading materials in connection with the Service. You are also responsible for any fees, including internet connection or mobile fees that you incur when accessing the Service.

 F. DISCLAIMER

THE SERVICES (INCLUDING THE APPLICATIONS) AND ALL CONTENT THEREON OR THEREIN ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY. WITHOUT LIMITING THE FOREGOING, COMPANY, OUR PARTNERS, AND OUR AND THEIR RESPECTIVE AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND LICENSORS (COLLECTIVELY, THE "COMPANY PARTIES") EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. THE COMPANY PARTIES MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. THE COMPANY PARTIES MAKE NO WARRANTY REGARDING THE QUALITY OF ANY PRODUCTS, SERVICES OR CONTENT OBTAINED THROUGH THE SERVICE OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH SERVICE.

 G. LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SERVICE, INCLUDING THE APPLICATION, REMAINS WITH YOU. NEITHER THE COMPANY PARTIES NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICE WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICE, OR FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SERVICE OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICE, WHETHER BASED ON BREACH OF WARRANTY, BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY PARTIES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

IN NO EVENT WILL THE COMPANY PARTIES' AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, ANY PART THEREOF, OR ANY CONTENT EXCEED ONE DOLLAR ($1). THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN COMPANY AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU

 H. BLOCKCHAIN-BASED CONTENTS

THE APPLICATION MAY CONTAIN CONTENTS THAT IS CURRENTLY RUNNING ON THE BLOCKCHAIN NETWORK, USING SPECIALLY-DEVELOPED SMART CONTRACTS ON THE NETWORK(EACH, A “SMART CONTRACT”) TO ENABLE USERS TO OWN, TRANSFER AND USE “DIGITAL ASSET”(REFERS TO BLOCKCHAIN-BASED ITEMS OR DATA EXISTING IN DIGITAL FORM. DIGITAL ASSETS INCLUDE, BUT ARE NOT LIMITED TO, NFT, FT, CRYPTOCURRENCY AND GAME TOKEN.) CONTENTS.

COMPANY CAN DESIGNATE SOME OF THE ITEMS OF THE SERVICE PROVIDED AS “DIGITAL ASSET” CONTENTS AND HAS THE RIGHT TO CHANGE, ADD, OR CANCEL DESIGNATED ITEMS AT ANY TIME AT SERVICE DISCRETION. AND YOU AGREE THAT COMPANY DOES NOT GUARANTEE THE PERMANENCE OF VALUE OR EXISTENCE OF THE ITEMS DESIGNATED AS “DIGITAL ASSET” CONTENTS. 

1. THE SERVICE PROVIDED BY COMPANY IS NOT AVAILABLE IN COUNTRIES PROHIBITED FROM PARTICIPATING IN GAMES OF WEBSITE, CLIENT, AND APPLICATION. COMPANY CAN NOT VERIFY THE LEGALITY OF THE SERVICE OF EACH JURISDICTION AND IT IS THE USER/PLAYER'S RESPONSIBILITY TO ENSURE THAT THE USE OF THE SERVICE IS LEGITIMATE.
2. COMPANY PROVIDES BLOCKCHAIN-BASED CONTENT IN CONNECTION WITH THE SERVICE OF A THIRD-PARTY COMPANY. TO USE BLOCKCHAIN-BASED CONTENT, YOU MUST AGREE TO THE TERMS OF THE THIRD-PARTY COMPANY AND COMPLETE USER REGISTRATION. 
3. COMPANY WILL NOT BE RESPONSIBLE OR LIABLE TO YOU FOR ANY LOSSES YOU INCUR AS THE RESULT OF YOUR USE OF THE BLOCKCHAIN NETWORK AND/OR ELECTRONIC WALLET, INCLUDING BUT NOT LIMITED TO ANY LOSSES, DAMAGES, OR CLAIMS ARISING FROM: 
   1. USER ERROR, SUCH AS FORGOTTEN PASSWORDS OR INCORRECTLY CONSTRUED SMART CONTRACTS OR OTHER TRANSACTION
   2. SERVER FAILURE OR DATA LOSS CAUSED BY THE USER
   3. CORRUPTED WALLET FILES; 
   4. UNAUTHORIZED ACCESS OR ACTIVITIES BY THIRD PARTIES, INCLUDING BUT NOT LIMITED TO THE USE OF VIRUSES, PHISHING, BRUTE FORCING OR OTHER MEANS OF ATTACK AGAINST THE APP, BLOCKCHAIN NETWORK, OR ELECTRONIC WALLET. 
   5. “DIGITAL ASSET” CONTENTS ARE INTANGIBLE CONTENTS THAT EXIST ONLY BY VIRTUE OF THE OWNERSHIP RECORD MAINTAINED ON THE BLOCKCHAIN NETWORK. ALL SMART CONTRACTS ARE CONDUCTED AND OCCUR ON THE DECENTRALIZED LEDGER WITHIN THE BLOCKCHAIN NETWORK. COMPANY HAS NO CONTROL OVER AND MAKES NO GUARANTEES OR PROMISES WITH RESPECT TO SMART CONTRACTS. COMPANY IS NOT RESPONSIBLE FOR LOSSES DUE TO BLOCKCHAINS OR ANY OTHER FEATURES OF THE ELECTRONIC WALLETS.
4. COMPANY HAS NO PERCEPTION OR CONTROL OF PAYMENTS OR TRANSACTIONS CONDUCTED ON A BLOCKCHAIN NETWORK, NOR HAS THE ABILITY TO REVERSE ANY TRANSACTIONS. THEREFORE, COMPANY WILL HAVE NO LIABILITY OR RESPONSIBILITY FOR REFUND OR COMPENSATION FOR ANY CLAIMS OR DAMAGES THAT MAY ARISE AS A RESULT OF ANY TRANSACTIONS USING YOUR DIGITAL ASSETS INCLUDING, BUT NOT LIMITED TO, NFT, FT, CRYPTOCURRENCY, AND GAME TOKEN.

 I. ASSUMPTION OF RISK

1. THE PRICES OF DIGITAL ASSETS ARE EXTREMELY VOLATILE. FLUCTUATIONS IN THE PRICE OF OTHER DIGITAL ASSETS COULD MATERIALLY AND ADVERSELY AFFECT THE VALUE OF YOUR DIGITAL ASSETS, WHICH MAY ALSO BE SUBJECT TO SIGNIFICANT PRICE VOLATILITY. COMPANY HAS NO RESPONSIBILITY OR DUTIES RELATED TO COMPENSATION FOR DAMAGES OCCURRING FROM VALUE VARIATIONS IN THE OWNED DIGITAL ASSET CONTENTS.
2. YOU ARE SOLELY RESPONSIBLE FOR TAXES APPLIED TO YOUR DIGITAL ASSET-RELATED TRANSACTIONS. COMPANY IS NOT RESPONSIBLE FOR DETERMINING THE TAXES THAT APPLY TO YOUR TRANSACTIONS ON THE APP, THE SITE, OR THE SMART CONTRACTS.
3. THERE ARE RISKS ASSOCIATED WITH USING AN INTERNET-BASED CURRENCY, INCLUDING, BUT NOT LIMITED TO, THE RISK OF HARDWARE, SOFTWARE, AND INTERNET CONNECTIONS, THE RISK OF MALICIOUS SOFTWARE INTRODUCTION, AND THE RISK THAT THIRD PARTIES MAY OBTAIN UNAUTHORIZED ACCESS TO INFORMATION STORED WITHIN YOUR WALLET. YOU ACCEPT AND ACKNOWLEDGE THAT COMPANY WILL NOT BE RESPONSIBLE FOR ANY COMMUNICATION FAILURES, DISRUPTIONS, ERRORS, DISTORTIONS, OR DELAYS YOU MAY EXPERIENCE WHEN USING THE BLOCKCHAIN NETWORK.
4. ALL ISSUES CAUSED BY THE USE OF DIGITAL ASSET CONTENTS ARE A RESULT OF EXECUTIONS PERSONALLY MADE BY YOU UPON AGREEMENT, THUS COMPANY IS NOT RESPONSIBLE FOR THE SITUATION. AND YOU ARE ENTIRELY RESPONSIBLE FOR THE MANAGEMENT OF DIGITAL ASSET CONTENTS, AND COMPANY TAKES NO RESPONSIBILITY FOR ISSUES THAT ARISE FROM YOUR CARELESSNESS.
5. BLOCKCHAIN-RELATED REGULATIONS AND PROVISIONS ARE INCOMPLETE AND UNCERTAIN, AND NEW REGULATIONS AND POLICIES COULD AFFECT BLOCKCHAIN-BASED CONTENTS INCLUDED IN THE SERVICE PROVIDED BY COMPANY. NEW REGULATIONS OR POLICIES MAY HAVE UNINTENDED, ADVERSE EFFECTS ON DIGITAL ASSETS.
6. THE VALUES OF DIGITAL ASSET CONTENTS WHICH INCLUDED OR LINKED WITH THE SERVICE PROVIDED BY COMPANY CAN BE AFFECTED BY UPDATES, SERVICE CHANGE, TERMINATION, ETC.

 J. SERVICE USE RESTRICTION

In the event that the members fall under the following reasons, the Company may take proper action and cancel the service contract without prior notice.

1. In the event that false information is registered when applying for or changing membership
2. In the event that Company judges or suspects the member's information as being stolen or abnormally used
3. In case the information is stolen or interrupted by another person
4. In case of a false representation of an operating personnel, employee or person in Company
5. In case of business activities using the service without prior consent from Company
6. In case of exploitation bug in a Company’s program or acquires game cash, game items or game money in an abnormal way
7. In case of using a computer program, device or device not provided or approved by Company to disable technical protection of company services or interfere with the normal operation of the game
8. In case of harassment, intimidation or continuous pain or discomfort to a particular user
9. In case it is judged that it is difficult to view it through normal service use

 K. INDEMNIFICATION

You agree to indemnify, save, and hold the Company Parties harmless from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of Your use or misuse of the Service, any violation by You of these Terms, or any breach of the representations, warranties, and covenants made by You herein. Company reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify Company, and You agree to cooperate with Company' defense of these claims. Company will use reasonable efforts to notify You of any such claim, action, or proceeding upon becoming aware of it. You agree that the provisions in this Indemnity section will survive any termination of Your Account (if applicable) or of Your access to or use of the Service.

 L. CHANGES AND TERMINATION

This License Agreement will automatically terminate if you fail to comply with any term hereof. No notice shall be required from the Provider to effect such termination. You may also terminate this License Agreement at any time by notifying the Provider in writing of termination. Upon any termination of this License Agreement, you shall immediately discontinue use of the Service and shall within three (3) days return to the Provider, or certify destruction of, all full or partial copies of the Service, documentation and related materials provided by the Provider. Your obligation to pay accrued charges and fees shall survive any termination of this License Agreement.

 M. NO ASSIGNMENT

This Agreement is personal to you, and may not be assigned without the Provider’s express written consent. In the event that you are an entity that merges with another entity or are acquired by another entity during the Term, you shall provide written notice of such merger or acquisition not later than the date on which any public announcement is made. If the Provider does not consent to assignment of this Agreement to the new or acquiring entity in such merger or acquisition, the Provider may terminate this Agreement on thirty (30) days’ written notice. Both parties shall perform under this Agreement until such termination is effective.

 N. General Health Notice

WARNINGS: READ BEFORE PLAYING OR WATCHING Photo-sensitivity / seizures warning A very small percentage of people may experience a seizure when exposed to certain visual images, including flashing lights or patterns that may appear in video games. 

Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these "photosensitive epileptic seizures" while watching video games. These seizures may have a variety of symptoms, including lightheadedness, altered vision, eyes or face twitching, jerking or shaking of arms or legs, disorientation, confusion or momentary loss of awareness. 

Seizures may also cause loss of consciousness or convulsions that can lead to injury from falling down or striking nearby objects. Immediately stop playing and consult a doctor if you experience any of these symptoms. The risk of photosensitive epileptic seizures may be reduced by taking the following precautions: sit farther from the screen, use a smaller screen, play in a well-lit room, do not play when you are drowsy or fatigued. If you or any of your relatives have a history of seizures or epilepsy, consult a doctor before playing.

 O. TECHNICAL SUPPORT

If you wish technical support for the Service, please contact the Provider’s Technical Support Department: game.help@monoverse.io

 P. GENERAL INFORMATION

Governing Law This Agreement and all disputes and claims relating in any way to, or arising out of, this Agreement or the Service shall be governed and construed in accordance with the laws of the Republic of Korea without giving effect to the conflict of laws doctrine thereof. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. In the event that you and Company agree to settle any dispute, difference, controversy by the alternative settlement such as arbitration, such agreement shall be applied.

 

Q. Complete Agreement

This Agreement shall constitute the complete and exclusive agreement between us, notwithstanding any variance with any purchase order or other written instrument submitted by you, whether formally rejected by the Provider or not. The acceptance of any purchase order you place is expressly made conditional on your consent to the terms set forth herein. The terms and conditions contained in this Agreement may not be modified by you except in a writing duly signed by you and an authorized representative of the Provider. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable, and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under all circumstances. This Agreement will not be governed by the United Nations Convention of Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

 

R. Export

You agree to abide by U.S. and other applicable export control laws and agree not to transfer the Service to a foreign national or national destination, which is prohibited by such laws, without first obtaining, and then complying with, any requisite government authorization. You certify that you are not a person with whom Company is prohibited from transacting business under applicable law.

 

If you have questions, suggestions, or wish to file a complaint, please contact us at:

 

Monoverse USA

 

Customer Support

13175 Marina Way, Woodbridge, VA 22191 USA

game.help@monoverse.io

Copyright © 2021. Monoverse USA. All Rights Reserved.

 

Management Policy

1. Basic Management Policy
(1) The purpose of this Management Policy (hereinafter referred to as "Management Policy") is to protect the user's rights of use by consistently responding to a variety of problems that occur in the course of the implementation of the Game Terms of Service and the "User" to maintain order in using the provided services of MONOVERSE (hereinafter referred to as "Services") jointly developed and created by the "Company".
(2) "Company" may revise the "Management Policy" within the range that does not violate the laws and regulations for the provision of "Services". "Company" will notify the "User" of any changes made in the "Management Policy" and the effective date 7 days prior to its application through posting inside "Services" or on the "Company" website. However, the changes will be notified 30 days prior to its application if the changes include adverse information to the "User".
(3) Analysis of the "Management Policy", and matters not defined in the "Management Policy" will follow the "Terms of Service", and other matters will obey the relevant laws and commercial practices.

2. Definitions
The definitions of the terms used in the "Management Policy" are as follows:
(1) "The Staff (or GM)" means "Company" Parties or the authority granted by the "Company" to aid the "User" in using the "Services".
(2) "User" means a person who signed the use contract with the "Company" to use "Services".
(3) "Name" means nicknames, character names, etc. that the "User" sets to use.
(4) "Account Information" means the ID and password set up by the "User" or the information arbitrarily given by the "Company" to use "Services".
(5) "Game Information" means items, game money, scores, achievements, etc. that the "User" acquired in the course of using the "Services".
(6) "Inappropriate Behavior" means " Embezzlement", " Cash Trade", "Misusing System Errors & Bugs", using "Unauthorized Programs", "Assumed Names", "Fraud", "Abusing", "Repeated Content", "Disturbing Gameplay", "Violation of Privacy", disturbing the operation, usage, and progress of "Services", acts that harm and are aversion to other users, acts that are difficult to be accepted by social norms and any behavior that can be viewed by others as unsound.
(7) "Embezzlement" means the act of damaging game information (Game goods, characters, etc.) without consent, the act of making purchases by using another person's purchase information without prior consent, and any act of using another person's account without prior consent.
(8) "Cash Trade" means attempting to and/or exchanging "Game Information" with cash or other objects
(9) "Misusing System Errors & Bugs" means the act of deliberately using vulnerabilities (bugs, system errors, etc.) of the "Services".
(10) "Unauthorized Programs" mean mutilated and forged programs, devices and/or equipment to interfere with normal operations of the "Services", infringe copyright, and/or change the relevant data.
(11) "Assumed Names" mean lying about your name or identity.
(12) "Fraud" means the act of giving false information to a third party and/or causing damage with such acts.
(13) "Abusing" means obtaining a large amount of game information (score, game record, item, game money, etc.) or the act of helping such acts by utilizing unintended methods repeatedly, periodically or non-periodically.
(14) "Repeated Content" means posting or registering articles, photos, etc repeatedly in places like message boards to express a complaint or to get attention.
(15) "Disturbing Gameplay" means the act of interfering or intruding the "Services" to do damage to a third party.
(16) "Violation of Privacy" is exposing the personal information of third parties or the act of abusing personal information.
(17) "Restriction" means being restricted from using game services and various community services (posting, etc.).
(18) "Invalid Purchase" refers to making purchases by using a third party's credit cards and/or cell phones for game items and/or billing services and all activities of making purchases or cancellations in methods that are not recognized by the company.
(19) "Invalid Sign Up" means signing up with malicious purposes to unfairly acquire game items/money and signing up in methods that are not recognized by the company.

3. Customer Responsibilities and Rights
(1) "User" needs to observe the Terms of Service and the "Management Policy" of the "Company". "User" can be held liable for damages or results that occur if the "Management Policy" is violated.
(2) "User" has the right to selectively utilize all the game elements and services provided by the "Services".
(3) The Company reserves all rights with respect to all relevant information (characters, items, game money, etc.) of the "User" for the "Services" and gives the user the right to use that information.
(4) If the "User" receives unfair treatment and/or damage in utilizing the "Services", the "User" has the right to appeal to the "Company" through legitimate methods and procedures and if the "User" receives unfair treatment and/or damage from another "User", the "User" has the right to request the application of the "Policy" by informing the "Company".
(5) "User" can send inquiries, suggestions, and requests related to "Services" to the channel below.

※ Customer Service : game.help@monoverse.io
※ Users are to receive a response for their inquiries, suggestions, requests within 24 hours in principle but please note that there may be delays due to the workload, etc.

(6) "User" must fill out the personal information that is required upon registration. If you enter false information or join with someone else's information you cannot get any protection from the "Company" and may be excluded from the events.
(7) "User" is expected to accurately update the registered information, and should not allow any third party to use the information provided to the "Company".
(8) "User" has a duty to be aware of the information that is provided by the "Company" or the "Services" and the "Company" or "Services" are not responsible for the damage caused by not being aware of them.
(9) "User" cannot use the "Services" for any commercial behavior without prior consent of the company.
(10) "User" cannot copy, reproduce, modify, translate, publish, broadcast, give to a third party and/or use the information obtained through utilizing the "Services" in any other way without the company's prior consent.
(11) "User" must inform the "Company" about vulnerabilities (bugs, system failures, unauthorized programs, etc.) of the "Services" when discovered or when they occur, and shouldn't propagate them to other "Users" or exploit them. The "User" may be restricted or be punished by law for exploiting or propagating vulnerabilities without informing the "Company".
(12) "User" must respect the rights of others, including third-party copyright. If you use a copyrighted work without permission of the copyright holder, the "Company" will consider it as copyright infringement on the basis of existing copyright laws. If you find relevant information, you need to tell the "Company" so that you can take appropriate action.

4. Account Management
(1) The "Company" is committed to protect the "Account Information" of the "User". However, the primary responsibility of managing the "Account Information" is on the user.
(2) "User" is responsible for all the consequences arising from the use of personal information such as your ID and password by a third party. "User" is responsible for any damages caused by such unauthorized use in utilizing the "Services" due to neglected management and the "Company" is not responsible for it.
(3) "User" shouldn't use or "embezzle" a third party's personal information, any "embezzlement" of a third party's personal information may be subject to criminal penalties in accordance with the applicable law.
(4) Sharing "Account Information" with a third party or attempting to trade "Account Information", characters, and/or items with cash / goods can result in restrictions in accordance with the "Management Policy" without prior notice and any liability arising there from are to the user that registered the "Account Information". In addition, the trade and transfer of the "Account Information", characters, and/or items will not be accepted.

5. Naming Policy
(1) In principle, "Names" such as character names, nicknames, and guild names can be set freely in the course of using the "Services". However, "Staff (or GM)" can change the name with authority for the following cases and if the same case is to accumulate, additional sanctions may be taken.
- Names offensive to others
- Names that are abusive and profane, advertising, and/or containing pornographic content
- Names that are racist or gender discriminatory
- Names that have the purpose to blame, insult, and/or defame any person, group, organization, community, religion, etc.
- Names that are intended or likely to be recognized as "Impersonation" of the "Company", "Company" employees, stakeholders, and/or "Staff (or GM)"
- Names that could violate a third party's copyright, trademarks and other rights
- Names that violate the content of laws
- Names that are recognized with a need for change under the decisions of the "Staff (or GM)".
- If you do not fall in the above, character names, nicknames, etc. will not initiate or be changed, but the "Staff (or GM)" can change the name with authority when it is unavoidable for the smooth provision of the "Services".

6. Recovery Policy
(1) "Company" will recover the game information in the range that the changes or the losses can be confirmed with objective data and information if characters, items, game money, and/or game information is changed or lost due to technical errors or for reasons attributable to the "Company". Recovery is not possible if the game information is lost due to carelessness and negligence of the "User", the content stated in the "Management Policy", and/or failure to read announcements made in the "Game Services" or notices in advance.
(2) Treatment and investigation are available only when the problem is received within 7 days. However, the situation can vary depending on the DB storage time of each game.
(3) The "User" that experienced the problem must file the recovery request. Request filed by a third-party will be not accepted.
(4) If the recovery request is found to be false, you can be restricted from using the "Services" and legal actions may be taken in accordance with " 9. Restriction Provision".
(5) "Company" will not take any recovery actions for the following cases. - If the account is not the account of the "User" - Damage caused by sharing, transferring, and/or selling the "Account Information" to a third party - If the request is sent in more 7 days later "- Damage caused by fraud within the "Services" (The "User" identified as the perpetrator through the investigation of the "Company" may be restricted and items, game money, etc related to the fraud will be withdrawn.)"
(6) Game Information of the "User" may be modified / changed / deleted in accordance with the planning or operational judgment of the "Services" and will be announced through a prior notice. The recovery of the game information is not available in this case.
(7) Items given as event or compensation reward of the "Services" may not be recovered. Losses or changes of game information due to device changes or resets will be determined separately (Examples below)
Ex. The recovery is not possible if the losses and changes of game information is due to device changes or device resets performed by your choice.
Ex. Please note that the game data will be deleted if you delete the application on a mobile device, due to the nature of the "Services" to record the game information on mobile devices. Deleted game data cannot be recovered.

7. Roles and Responsibilities of Staff
(1)"Staff (or GM)" will comply with the Terms of Service, the "Management Policy" and the Privacy Policy.
(2)"Staff (or GM)" will eradicate acts contrary to the "Management Policy" and do their best to provide seamless "Services".
(3)"Staff (or GM)" will not ask, modify, disclose or disseminate personal information of "User". However, your personal information may be provided to the appropriate authorities if the government or law enforcement agencies inquire through legal procedures.
(4)"Staff (or GM)" is obligated to receive information on bugs and errors through customer service, community sites, etc and to verify and make corrections as quick as possible.
(5)"Staff (or GM)" will not provide "Users" opinions or purposes related to the gameplay other than matters formally known in the game guides or notices.
(6)"Staff (or GM)" will not intervene or get involved in normal activities and the disputes between "Users" within the "Services".
(7) "Staff (or GM)" may restrict some or all of the "Services" when abnormal or unintended symptoms occur internally/externally which is determined to cause problems in offering seamless "Services".
(8)"Staff (or GM)" may take a variety of actions in accordance with Article 8 and Article 9 of the "Management Policy" on specific "Users" or groups if their acts collide with providing seamless "Services" or if the "Management Policy" is violated.
(9)"Staff (or GM)" may warn or request specific actions to "Users" or groups if an incident that's not identified in this "Policy" occurs that collides with providing seamless "Services" and may take measures such as forced disconnection or restrictions if the "Users" or groups do not respond to the request.

8. Criteria for Inappropriate and Abnormal Behavior
(1)"Inappropriate and Abnormal Behavior" means "Theft", "Cash Trade", "Misusing System Errors & Bugs", "Use of Unauthorized Programs", "Assumed Names", "Fraud", "Abusing", "Repeated Content", "Disturbing Gameplay", "Violation of Privacy", disturbing the operation and use of the "Services", acts that harm and are aversion to other users, 'acts that are difficult to be accepted by social norms' and any behavior that violates the contents of other related laws .
(2) The examples of 'acts that are difficult to be accepted by social norms' as follows. In addition to the information listed below, content may be included if it is objectively explicit that the behavior is difficult to be accepted by social norms.
- Use of profanity / slang
- Provocative and vulgar behavior
- Acts that violate or are judged to have violated a third party's copyright and trademarks
- Acts with the possibility of a fraudulent associated with the Staff (or GM), the developer, NPC, and anything related to the "Services".
- Acts believed to defame or advocate a particular politician or political party, etc.
- Acts believed to have the intention of cash trades and account trades
- Acts with the purpose of deliberately harming others
- Acts believed to be related to illegal acts
- Acts that defame or are believed to defame certain religion, race, nation, group, etc
- Acts that cause nuisance or discomfort to other users

9. Restriction Provision

* Restriction period means the period you won't be able to use a game. This doesn't include other games serviced through MONOVERSE
* Please note that your MONOVERSE account can also be restricted if it is determined that the situation violates the related laws or has a significant impact on games.
(1)"Company" can restrict "User" from games based on the cumulative number of violations included as "Inappropriate Behavior" and "Company" can apply aggravated restrictions if "User" violates 2 or more categories included as "Inappropriate Behavior".
(2) If "User" violates relevant laws, even if the situation doesn't meet the items above, the restriction period and method can change under the staff's judgment. You may also be restricted from all games provided by the company and/or your device may be restricted.
(3)"Company" may withdraw items, game money, etc from "User" if they were gained through "Inappropriate Behavior".
(4) If "Company" is damaged due to "Inappropriate Behavior", "Company" can take legal actions including claims, etc to "User".
(5) If "User" has objections in respect to the restrictions of "Company", "User" can apply for an appeal by through the following procedures.
10. Community Management Policy
(1) Basic Principles
1) Community within "Services" (chatting, message boards, etc.) and community sites (social media, official clubs, etc.) are created with the purpose of exchanging various information needed to use the "Services", everyday conversations, and for sharing opinions on "Company" and "Services".
2)"Company" is committed to providing you with a healthy community and stable community service based on the principles.
3)"Company" will not intervene in disputes between users within the community. However, "Company" can intervene or mediate according to the seriousness of the problem and the degree of adverse effects on the users of the community. Also, "User" may be restricted from the community without prior warning based on the severity and in accordance with the section 3 of the Community Management Policy.
4)"Company" can delete posts that can be viewed as "acts that are difficult to be accepted by social norms" defined in the Community Management Policy section 3 without prior notice to provide a healthy community. "User" may be restricted from the community without prior warning in accordance with the section 3 of the Community Management Policy.
5) "Company" may move posts that does not fit the character of the board to another board.
6) Matters not specified in this principle and the interpretation of the of this principle will follow "MONOVERSE Terms of Service and will follow the laws and practices with respect to any other matters.
(2) Management Principle of Official Clubs
1) Official clubs can be used after joining the club and some boards may not be available in accordance with the official club's user's rating.
2) Users of the official club needs to meet the requirements (number of posts, comments, attendance, subscription period, etc) in order to be upgraded to the next rating and user's rating will automatically upgraded if you meet the requirements.
3) You may not be able to access some boards if you don't join the club.
(3) Standards and Restrictions of Inappropriate Behavior
1)"Inappropriate Behavior" means acts that violate the matters set forth in the Community Management Principle that interfere in the operation of the community site, acts that harm and averse other users, and acts that are difficult to be accepted by social norms.
2) Acts that are difficult to be accepted by social norms are as follows.
- Use of the profanity / slang
- Provocative and vulgar behavior
- Acts that violate or is judged to have violated a third party's copyright and trademarks
- Acts with the possibility of a fraudulent associated with the Staff (or GM), the developer, NPC, and anything related to the "Services".
- Acts believed to defame or advocate a particular politician or political party, etc.
- Acts believed to have the intention of cash trades and account trades
- Acts with the purpose of deliberately harming others
- Acts believed to be related to illegal acts
- Acts that defame or is believed to defame certain religion, race, nation, group, etc
- Acts that cause nuisance or discomfort to other users
3) If inappropriate behavior is checked by "Company", "Company", can restrict the use of community sites in accordance with the Community Management Principles.

The Management Policy will be applied starting March 12, 2024.