If you would like a refund for a purchased product, please fill out the form below.
Please go to [Menu > Options > Account Settings > Customer Service Center].

※ However, the following cases are excluded from the withdrawal of subscription.

① Some products that have been notified in advance that it is impossible to withdraw the subscription at the time of purchase
② Products that have been purchased for more than 7 days
③ Cases where some items of the package have been used
④ Monthly subscription product
⑤ Products which are applied immediately after purchase
⑥ When additional purchases are used by purchasing a product with additional benefits

■ Required information for product refund
- Nickname
- Account code:
- Payment date and amount:
- Purchase item name:
- Request: Withdrawal of subscription
- Google account or Apple account used for payment:
- Payment order number:

You can check your purchase history depending on the market you've used.

■ Apple App Store
- [Go to website]

■ Google Play Store
- [Go to website]

When payment is made through the market (payment agency) such as the App Store and Play Store, it is difficult to check and provide help in knowing the exact cause of the payment error.

When a payment error occurs, please contact the customer service center of each market.

■ Apple App Store
- [Go to website]

■ Google Play Store
- [Go to website]

If you do not receive the product after payment,
please check again after reconnecting to the game.

If you do not receive the product even after reconnecting,
please submit an inquiry to the Customer Service Center using the form below.

■ Required information to check payment history
  - Nickname:
  - Account code:
  - Payment date and amount:
  - Purchase item name:
  - Request: Didn't receive purchased product
  - Google account or Apple account used for payment:
  - Payment order number:

■ How to contact Customer Service Center
[Menu > Options > Account Settings > Customer Center]

Occasionally, you may receive a notification stating that $1 was paid when purchasing a product.
This happens because the store itself charged a dollar to check whether the registered card can be used for payment.

It usually occurs when payment card information is changed or when a card payment is used for the first time.
Please note that this payment will be automatically canceled.

Paid items on Avatara are sold according to each store's policies.

Therefore, please note that purchase prices may vary depending on the store.